Politique d’expédition

Shipping Times & Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Estimated Delivery Timeframes:

Please note that delivery times are estimates and may vary due to customs inspections, carrier delays, or unforeseen circumstances beyond our control.

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Tracking Information

You will receive a shipping confirmation email containing your tracking number once your order has been dispatched.
Please allow up to 48 hours for the tracking link to become active.

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Customs, Duties & Taxes

All international orders may be subject to import duties, taxes, or customs fees once the shipment reaches your destination country.
These charges are determined by your local customs authority and are the responsibility of the customer.

Melliti is not responsible for any delays caused by customs procedures or the refusal of packages due to unpaid duties.

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Lost, Damaged, or Stolen Packages

Melliti is not liable for lost or stolen packages once confirmed as delivered by the carrier.
If your order arrives damaged, please contact our support team within 48 hours of delivery and include:

• Your order number

• Photos of the damaged item(s) and packaging

We’ll investigate and work with our shipping partners to resolve the issue promptly.

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Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.
We cannot guarantee address changes after an order has been placed, and we are not responsible for packages delivered to an incorrect address provided by the customer.

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Contact Us

If you have any questions or concerns regarding shipping or delivery, please reach out to our customer service team:

📧 support@melliti.me
🌐 https://melliti.me

Our team is available Monday–Friday, 9 AM–6 PM (GMT+1).